Performance Analysis of the General and Protocol Section of the Regional Secretariat of North Toraja Regency
DOI:
https://doi.org/10.52783/jns.v14.2545Keywords:
Employee Performance, Government Administration, Work Effectiveness, Public Service, Qualitative AnalysisAbstract
Employee performance plays a vital role in determining the success of an organization, particularly in government institutions where efficiency and effectiveness in public service delivery are crucial. This study analyzes the performance of employees in the General and Protocol Section of the North Toraja Regency Regional Secretariat based on six key indicators: quality, quantity, punctuality, effectiveness, independence, and work commitment. The research employs a qualitative descriptive approach, utilizing primary data from interviews and observations, as well as secondary data from relevant documents. Findings indicate that while employee performance is generally good, several areas require improvement, including the update of Standard Operating Procedures (SOP), asset management, and training participation. Furthermore, independence in task execution is still influenced by hierarchical decision-making, and financial realization has not fully met the targeted budget allocation. Strengthening work discipline, improving resource allocation, and enhancing communication and collaboration among employees are recommended to optimize performance outcomes.
Downloads
Metrics
References
Azzam, M. F., & Marzuki, M. (2024). Kedudukan Protokoler Dalam Pelaksanaan Tugas Dan Kegiatan Bagian Protokol Dan Komunikasi Pimpinan (Analisis Kasus Pada Sekretariat Kabupaten Pidie). Meusapat: Jurnal Ilmu Hukum, 4(2).
Harvida, D. A., & Wijaya, C. (2020). Faktor Yang Mempengaruhi Turnover Karyawan dan Strategi Retensi Sebagai Pencegahan Turnover Karyawan: Sebuah Tinjauan Literatur. Jurnal Ilmu Administrasi Negara, 18(2), 13-23. https://doi.org/10.46730/jiana.v18i2.7926
Hidayat, A., & Ramadhany, C. (2022). Analisa Penerapan Manajemen Waktu pada Proyek Pembangunan Jembatan Gantung Lubuk Ulak dengan Metode CPM. Bearing: Jurnal Penelitian dan Kajian Teknik Sipil, 7(2), 71-79. https://doi.org/10.32502/jbearing.4180202172
Ngalimun, N., Mujahid, I., & Makruf, I. (2022). Quality Of Work-Life Balance Dalam Kualitas Kehidupan Kerja Terhadap Kepuasan Kerja, Komitmen Organisasi, Dan Motivasi Kerja Di Universitas Muhammadiyah Banjarmasin. Al-Kalam: Jurnal Komunikasi, Bisnis dan Manajemen, 9(2), 60-74. http://dx.doi.org/10.31602/al-kalam.v9i2.7753
Ridwan, M. (2023). Pengaruh Pelatihan Terhadap Kinerja Karyawan Toko Mr Market. Jurnal ASIK: Jurnal Administrasi, Bisnis, Ilmu Manajemen & Kependidikan, 1(3), 1-8. https://doi.org/10.59639/asik.v1i3.37
Riski, M. S., & Riana, A. (2018). Pengaruh Disiplin Kerja, Kepemimpinan Transformasional dan Kecerdasan Emosional Terhadap Kepuasan dan Kinerja PNS Pada Bagian Umum dan Protokol Sekretariat Daerah Kabupaten Kutai Timur. Jurnal Study and Management Research, 15(1), 41-52. https://doi.org/10.55916/smart.v15i1.8
Sembiring, J. M. (2022). Pengaruh Efikasi Diri Dan Beban Kerja Terhadap Kinerja Melalui Kepuasan Kerja Pergawai Pada Kantor Dinas Ketahana Pangan Dan Peternakan Provinsi Sumatera Utara. Jesya (Jurnal Ekonomi Dan Ekonomi Syariah), 5(1), 185-199. https://doi.org/10.36778/jesya.v5i1.621
Sufia, A., Shofia, H., Cahyani, I., Ralya, J. P., Simanullang, S. M., & Gurning, F. P. (2023). Analisis Disiplin Kerja Dalam Peningkatan Produktivitas Tenaga Kerja Di Puskesmas Lubuk Basung. Warta Dharmawangsa, 17(1), 293-301. https://doi.org/10.46576/wdw.v17i1.2942
Sulartopo, S., Kholifah, S., Danang, D., & Santoso, J. T. (2023). Transformasi proyek melalui keajaiban kecerdasan buatan: mengeksplorasi potensi ai dalam project management. Jurnal Publikasi Ilmu Manajemen, 2(2), 363-392. https://doi.org/10.55606/jupiman.v2i2.2477
Wahid, S., Rivai, A., & Natsir, N. (2024). Kinerja Bagian Protokoler Di Sekretariat Daerah Kabupaten Pasangkayu. Jurnal Ilmiah Research Student, 1(4), 274-281. https://doi.org/10.61722/jirs.v1i4.1051
Wahyudin, I., Dahlan, J. A., & Mulyadi, E. (2020). Hubungan antara kepemimpinan, motivasi kerja dan komitmen organisasi dengan disiplin kerja Aparatur Sipil Negara. Perspektif: Jurnal Ilmu Administrasi, 2(1), 21-40. https://doi.org/10.33592/perspektif.v2i1.565
Wandasari, D., & Daulay, A. N. (2023). Analisis Value for Money Dalam Mengukur Kinerja Keuangan: Studi Pada Dinas Perindustrian, Perdagangan Energi dan Sumber Daya Mineral Provinsi Sumatera Utara. Manajemen Kreatif Jurnal, 1(4), 86-96. https://doi.org/10.55606/makreju.v1i4.2155
Yolanda, S., Shaddiq, S., Faisal, H., & Kurnianti, I. (2023). Peran manajemen keuangan digital dalam pengelolaan keuangan pada umkm di banjarmasin. Indonesian Red Crescent Humanitarian Journal, 2(1), 23-32. https://doi.org/10.56744/irchum.v2i1.31
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
Terms:
- Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
