Conflicts Experienced And Preferred Conflict Management Style On The Self-Motivation Of Staff Nurses In Selected Private Hospitals In Laguna, Philippines: Basis For A Conflict Resolution Framework
DOI:
https://doi.org/10.63682/jns.v14i19S.4786Keywords:
Conflict Resolution, Staff Nurses, Self-MotivationAbstract
Background: Workplace conflicts among nurses significantly affect job satisfaction, teamwork, and patient care. This study investigated conflict experienced, preferred conflict management styles, and self-motivation among 254 staff nurses in private hospitals in Laguna, Philippines. It also proposed a framework to enhance a conflict resolution and self-motivation.
Methods: Using a descriptive correlational design, date were collected through the Nursing Conflict Scale (NCS), Thomas Kilmann Conflict Mode Instrument (TKI), and the Self-Motivation Assessment Tool, grounded in Self-Determination Theory (SDT). Statistical analyses included Pearson correlation and regression (significance: p < 0.05).
Results: Results revealed intergroup conflicts as most common highlighting coordination challenges. Nurses favored collaborative conflict management (mean = 3.13 ± 0.131) and least favored avoidance (mean = 2.86 ± 0.170). Self-motivation positively correlated with conflict frequency (r = 0.318, p < 0.001), while conflict experience negatively correlated with compromising and competing styles (r = 0.203, p = 0.001). Regression analysis indicated self-motivation explained 63.3% variance in conflict experienced and preferences for compromising and competing styles (R2 = 0.633, p < 0.001).
Conclusion: Higher self-motivation encourages proactive conflict resolution and collaboration, though frequent conflicts may lead nurses to avoid confrontations. The study introduced the K.A.P.W.A. Staff Nurses Conflict Resolution Framework, offering practical strategies to enhance conflict management, motivation, and professional growth. Institutions should implement structured training, supportive leadership, and clear workplace policies to strengthen teamwork and patient care outcomes
Downloads
Metrics
References
Ahlstedt, C., Lindvall, C. E., Holmström, I. K., & Muntlin, Å. (2020). Flourishing at work: Nurses’ motivation through daily communication – An ethnographic approach. Nursing and Health Sciences, 22(4), 1169–1176. https://doi.org/10.1111/nhs.12789
Alshehry, A. S. (2022). Nurse–Patient/Relatives conflict and patient safety competence among nurses. INQUIRY the Journal of Health Care Organization Provision and Financing, 59. https://doi.org/10.1177/00469580221093186
Dahshan, M. E. a. E., & Moussa, R. I. (2019). Levels and Types of conflict experienced by nurses in the hospital settings: A Comparative study. American Journal of Nursing Research, 7(3), 301–309. https://doi.org/10.12691/ajnr-7-3-10
De Hert, S. (2020). Burnout in Healthcare Workers: Prevalence, Impact and Preventative Strategies</p> Local and Regional Anesthesia, Volume 13, 171–183. https://doi.org/10.2147/lra.s240564
Han, P., Duan, X., Jiang, J., Zeng, L., Zhang, P., & Zhao, S. (2022). Experience in the development of nurses’ personal resilience: A meta‐synthesis. Nursing Open, 10(5), 2780–2792. https://doi.org/10.1002/nop2.1556
Hosseini, L. J., Rafiemanesh, H., & Bahrami, S. (2022). Levels of motivation and basic psychological need satisfaction in nursing students: In perspective of self-determination theory. Nurse Education Today, 119, 105538. https://doi.org/10.1016/j.nedt.2022.105538
Campaner, J. P., & Lipayo, V. C. S. (2024). The operational efficiency practices of selected virtual service freelancers in the Philippines. Globus: An International Journal of Management & IT, 15(2), 23–29. https://doi.org/10.46360/globus.mgt.120241003
Pacis, C. R., Vasquez, F. A., Nicolas, G. A., Orata, E. F., Tuiza, A. Y. A. T., Dejelo, O. T., & Immaculata, M. V. (2024). Nurses’ level of knowledge, attitudes, and practices in relation to implementation of evidence-based practice and their disaster preparedness. Cosmos Journal of Engineering & Technology, 14(1), 07–13. https://doi.org/10.46360/cosmos.et.620241002
Gupta, T., & Khan, S. (2023). Education and international collaboration in the digital age. Globus Journal of Progressive Education, 13(1), 79–87. https://doi.org/10.46360/globus.edu.220231008
Jones, L., Harden, J., Radford, M., & McKenna, J. (2019). Workplace conflict: why it happens and how to manage it. Nursing Times, 115(3), 26–28. https://cdn.ps.emap.com/wp-content/uploads/sites/3/2019/02/190213-Workplace-conflict-why-it-happens-and-how-to-manage-it.pdf
Kilmann, T. (2019, July 23). Take the Thomas-Kilmann Conflict Mode Instrument (TKI) take this assessment tool and discover which of the five conflict modes you might be using Too much or too little… Or just right. Kilmann Diagnostics. Retrieved March 9, 2025, from https://kilmanndiagnostics.com/overview-thomas-kilmann-conflict-mode-instrument-tki/
Pascual, I. L. O., Hipona, J. B., Tuazon, A. A., Dael, C. C. C., Dionisio, A. S., Zapico, S. V., & Lumbo, H. B. (2024). Behaviors, barriers and motivation to incident reporting among staff nurses. Globus: An International Journal of Medical Science, Engineering & Technology, 13(1), 26–28. https://doi.org/10.46360/globus.met.320241007
Agarwal, N., et al. (2023). An innovative framework in the enhancement of blended learning from the student’s perspective in higher education institutions. Community Practitioner, 29(9), 154–161.
Krumrey, K. (2022, September 19). Chapter 6 – Conflict. Pressbooks. Retrieved March 9, 2025, from https://openoregon.pressbooks.pub/comm115/chapter/chapter-6/
Lopez-Garrido, G. (2023). Self-Determination Theory: How it Explains motivation. Simply Psychology. https://www.simplypsychology.org/self-determination-theory.html
Martinez, R., PhD, MA, RN, CGNC, SGAHN, FFNMRCSI, Philippine Nurses Association, Inc., San Beda University College of Nursing, Rudolf Cymorr Kirby P. Martinez, Prof. Felipe M. de Leon, Jr., Anne Boykin, & Savina O. Schoenhofer. (2024). Nursing-Situation-as-Caring-Moment (NURCAM): A Filipino Value-Grounded Theory of Nursing.
Caballero, M. A., Cruz, K. A., Lucas, J. J., Ortega, L. D., & Sangil, M. (2023). Lived experiences of COVID-19 survivors from the province of Pampanga. Cosmos: An International Journal of Management, 12(2), 79–83. https://doi.org/10.46360/cosmos.mgt.420231009
Galvez, R. S. (2022). Learners’ psychological well-being and academic performance in the midst of health crisis: A correlational study. Cosmos: An International Journal of Art and Higher Education, 11(1), 45–52. https://doi.org/10.46360/cosmos.ahe.520221006
Moeta, M. E., & Du Rand, S. M. (2019). Use of scenarios to explore conflict management practices of nurse unit managers in public hospitals. Curationis, 42(1). https://doi.org/10.4102/curationis.v42i1.1943
Mohammed, E. N. A. (2022). Knowledge, causes, and experience of inter-professional conflict and rivalry among healthcare professionals in Nigeria. BMC Health Services Research, 22(1). https://doi.org/10.1186/s12913-022-07664-5
Nikitara, M., Dimalibot, M. R., Latzourakis, E., & Constantinou, C. S. (2024). Conflict Management in Nursing: Analyzing Styles, strategies, and Influencing Factors: A Systematic review. Nursing Reports, 14(4), 4173–4192. https://doi.org/10.3390/nursrep14040304
Piryani, R., & Piryani, S. (2019, January 28). Conflict management in healthcare. PubMed. Retrieved March 9, 2025, from https://pubmed.ncbi.nlm.nih.gov/30739920/
Tong, W., Murali, K. P., Fonseca, L. D., Blinderman, C. D., Shelton, R. C., & Hua, M. (2022). Interpersonal Conflict between Clinicians in the Delivery of Palliative and End-of-Life Care for Critically Ill Patients: A Secondary Qualitative Analysis. Journal of Palliative Medicine, 25(10), 1501–1509. https://doi.org/10.1089/jpm.2021.0631
Van Diggele, C., Burgess, A., Roberts, C., & Mellis, C. (2020). Leadership in healthcare education. BMC Medical Education, 20(S2). https://doi.org/10.1186/s12909-020-02288-x
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
Terms:
- Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
