Patient satisfaction towards health care services provided in Training Centres of a Tertiary Care Hospital in Kanchipuram District, Tamil Nadu
Keywords:
Health care services, Health training centres, Patient satisfactionAbstract
Background: Health care expenses are on an increasing trend, affecting mostly the poor and vulnerable groups. Satisfied patients are more likely to follow medical advice and treatment instructions. Patient satisfaction is thus a crucial indicator to assess the health care quality.
Objectives: 1. To assess the patient satisfaction towards health care services provided at training centres of a tertiary care hospital. 2. To study the factors influencing patient satisfaction.
Material and Methods: A cross sectional study was conducted among 170 patients attending health training centres of a tertiary care hospital in Kanchipuram District over a period of 3 months (October – December, 2022). Data was collected using pretested semi- structured questionnaire by personal interview method and analyzed using SPSS version 20. Association between variables was calculated by chi-square test with 5% level of significance.
Results: Of the total 170 study participants, 53.5% were females. Majority of the patients (32.9%) belonged to the age group 30-45 years and 31.2% were illiterates. It was revealed that 78.2% of the patients were satisfied with the health care services.
Conclusion: Majority of the patients were satisfied with the treatment received at the health training centres of the tertiary care hospital. However, certain factors were influencing the patient satisfaction like distance from home, waiting time for consultation, information on disease condition and waiting time for buying drugs.
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